Build Twenty TwoDoc · B22-FB-01

Project
feedback.

The Coach House, a recently completed Build Twenty Two project, a contemporary glass and stone barn conversion at dusk.
Featured project
The Coach House

At Build Twenty Two we believe in black box thinking , learning openly from every project, and in kaizen, the practice of small, constant improvement. We take pride in what we do, but we know we're not perfect. Your honest feedback, the good bits and the bits we could have done better, is genuinely valuable. It sharpens how we tender, build, communicate and hand over the next one.

Time to complete
~ 8 min
Used for
Internal review · team learning · process improvement
Section
00

Project details

Client, Architect, Project Manager, Other…

Section
01

Tender Process & Contract Negotiations

Why it mattersA clear and transparent start sets the tone for the whole project.

  • 01How did you find the tender process overall?
  • 02Was our quotation clear and easy to understand?
  • 03Did you feel the contract and terms were fair and well explained?
  • 04Were there any parts that could have been clearer?
. / 5
Section
02

Our Team: Professionalism & Approach

Why it mattersWe want every interaction with our team to feel positive, professional, and easy.

  • 01How would you describe your experience working with our team?
  • 02Did you find us approachable, friendly, and professional?
  • 03Were queries handled in a timely and respectful way?
. / 5
Section
03

Day to Day Site Management

Why it mattersGood site management underpins everything, from programme to quality.

  • 01Did the project feel well organised and well run on a day to day basis?
  • 02Were issues dealt with promptly and effectively?
  • 03Did the site team maintain good momentum throughout?
. / 5
Section
04

Communication & Monthly Meetings

Why it mattersClear communication keeps everyone aligned and avoids surprises.

  • 01Did you feel well informed throughout the project?
  • 02Were monthly meetings useful and productive?
  • 03Was communication clear, consistent, and proactive?
. / 5
Section
05

Health & Safety & Site Tidiness

Why it mattersA safe, tidy site reflects good management and respect for the project.

  • 01Did the site feel safe and well managed?
  • 02Was the site kept tidy and organised throughout the works?
. / 5
Section
06

Commercial Management

Why it mattersTransparency on cost is key to trust and a successful working relationship.

  • 01How would you rate monthly valuations?
  • 02How would you rate cost reporting?
  • 03How would you rate the handling of variations and changes?
  • 04Did you feel costs were clearly communicated throughout?
. / 5
Section
07

Requests for Information (RFI) Process

Why it mattersRFIs are how we clarify design details, reduce risk, and keep the project moving.

  • 01Was the RFI process clear and easy to understand?
  • 02Were queries raised at the right time and in a helpful way?
  • 03Did RFIs help to clarify design intent and reduce uncertainty?
  • 04Were responses tracked and reviewed effectively?
  • 05Were there any recurring themes that could have been resolved earlier?
. / 5
Section
08

Quality of Work & Final Product

Why it mattersQuality and finish are what clients live with long after we leave site.

  • 01How satisfied are you with the overall quality of workmanship?
  • 02Were finishes delivered to the expected standard?
  • 03Were there any issues we should be aware of?
. / 5
Section
09

Snagging & Handover

Why it mattersA smooth handover is just as important as delivery during the build.

  • 01Was the snagging process handled efficiently?
  • 02Were issues resolved within a reasonable timeframe?
  • 03Was handover clear, organised, and well managed?
. / 5
Section
10

Overall Experience

Why it mattersWe want the full journey, not just the end result, to feel positive.

  • 01How would you describe your overall experience working with us?
  • 02Did we meet your expectations?
. / 5
Section
11

Recommendation

Why it mattersReferrals are the strongest sign that we're doing things right.

Section
12

Continuous Improvement

Why it mattersThis is where we learn the most. Be candid, it's the most useful thing you can give us.

Section
13

Testimonial (optional)

Why it mattersIf you're happy to, we'd really appreciate a short testimonial we could use in future marketing.

Thank you for taking the time. Every answer feeds directly into how we plan and run the next project.